Travelers Guarantee is committed to treating all of our customers with the greatest respect and consideration. Notwithstanding our commitment to excellent customer service, on occasion someone may feel they have not been dealt with in a just and fair manner, or there may be a misunderstanding that needs to be resolved. To that end, Travelers Guarantee has implemented a Complaints Handling Protocol to ensure that all complaints are dealt with fairly, and in a timely manner.
The Complaints Handling Protocol provides information on how to file a complaint with Travelers Guarantee, how long the procedures might take, and the next steps for complaints that remain unresolved. We encourage you to open and save this link, and follow the Complaints Handling Protocol when filing a complaint.
If you have any questions or concerns regarding the Complaints Handling Protocol, or if you require further information about how to make a complaint, please feel free to contact our Complaints Liaison Officer at 800-330-5033.
Complaints Policy English version
Complaints Policy French version
Travelers Guarantee Company of Canada is licensed to offer specialty insurance products in every province and territory in Canada. We currently have offices in Toronto, Vancouver, and Montreal.
