Posting Date January 30, 2008
Department/Location Facilities - Toronto
Position Reception
Reports To Administration Manager
Job Posting Number 013008-TO-01
Committed. Competitive. Constructing our Future. That's Travelers.
We are one of the leading insurance companies in North America. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunites for our employees. You will find Travelers to be full of energy, and a workplace in which you truly can make a difference.
TRAVELERS GUARANTEE & ST. PAUL FIRE & MARINE INSURANCE COMPANY of Canada are hiring for a Receptionist. He or she will be reporting to the Administration, Manager. The Receptionist is accountable for cultivating an excellent first impression of Travelers Guarantee & St. Paul Fire & Marine Insurance Company through exemplary telephone service, welcoming visitors and expediting the flow of deliveries. The incumbent will also provide administrative support to various corporate departments on an ongoing basis.
Job Specifications:
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Answer all incoming calls in a prompt and professional manner; appropriately directing and announcing visitors to the appropriate branch or corporate employee.
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Promptly receive visitors, and enter each visitor into the visitor registration log including unannounced (walk-in) visitors
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Maintain an up-to-date telephone list of all offices, emergency contacts, building management, etc
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Maintain an up-to-date knowledge of the telephone system; provide relief staff with comprehensive telephone training.
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Maintain log and follow-up on temporary access cards issued to ensure they are returned
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Document corporate employees who are reported out of office and advise relief staff as necessary
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Co-ordinate and maintain the use of Corporate meeting facilities, booking meetings
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Place service calls for Corporate office building maintenance as required
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Place service calls for fax machines, photocopiers, etc. - liaise with associated vendors
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Responsible for sending out email notifications, sickroom key, subway tokens, Taxi chits, mailing cheques, mailing monthly broker reports, stuff envelopes, etc.
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Assist other departments with administrative duties as assigned by the Manager of Facilities
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Assist HR with new hire process and health and safety procedures
Job Qualifications:
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A minimum of 2 years previous customer service experience and/or reception.
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Experience in administration an asset
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Strong interpersonal skills with an outgoing personality.
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Ability to deal in a professional manner with internal and external customers.
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Attention to detail
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Excellent oral and written communication skills.
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Effective team player with the ability to multi-task effectively.
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Ability to work well with frequent interruptions.
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Proficient word processing skills using Microsoft Office
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Must be self-motivated to meet daily expectations with minimum supervision
All applicants must discuss decision to apply with your manager/supervisor first and then submit your resume quoting the job posting number, no later than end of business day on February 7, 2008 to hrcanada@travelers.com
External recruitment will coincide with this posting.
To apply for this position please quote the job posting number and forward your resume to Human Resources hrcanada@travelers.com. Candidates will be reviewed by Human Resources. Only those applicants who meet the minimum qualifications will be recommended for interview to the hiring manager.
For further information please visit our website: www.travelerscanada.ca / www.travelersguarantee.com
